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SAP C-C4H63-2411 Exam Syllabus Topics:

Topic	Details
Topic 1	Data Activation: This module of the exam, focuses on the activation of customer data for various business purposes. SAP Customer Data Solutions Consultants should understand how to leverage unified customer profiles for marketing, sales, and service activities.
Topic 2	Insights: The Insights section of the exam evaluates the consultant's ability to extract meaningful insights from customer data. It covers analytics capabilities within the SAP Customer Data Platform and how to use them effectively. Candidates should be able to create and interpret various types of reports and dashboards.
Topic 3	Identity Resolution: Identity resolution is a crucial aspect of customer data management, and this section evaluates the consultant's proficiency in this area. It covers techniques and tools used to identify and link customer data across different sources and touchpoints.
Topic 4	Data Privacy: This section focuses on data privacy considerations in customer data management. SAP Customer Data Solutions Consultants should be well-versed in data protection regulations and privacy-enhancing technologies. The exam may evaluate the ability to implement privacy-compliant data handling processes and ensure adherence to relevant laws and standards.
Topic 5	SAP Customer Data Platform: SAP Customer Data Solutions Consultants are expected to demonstrate comprehensive knowledge of the SAP Customer Data Platform. This domain covers the platform's core functionalities, including data collection, unification, and activation.
Topic 6	Implementing B2B: In this final section, the main focus is on implementing SAP Customer Data Solutions in business-to-business (B2B) contexts. SAP Customer Data Solutions Consultants should understand the unique challenges and requirements of B2B customer data management.
Topic 7	Data Ingestion: Data ingestion is a core component of customer data platforms, and assesses the consultant's expertise in this area. It covers various methods and tools for importing data from multiple sources into the SAP Customer Data Platform.
Topic 8	Managing Clean Core: This section of the exam measures the skills of SAP Customer Data Solutions Consultants and covers the management of Clean Core in SAP systems. It comprises understanding the principles of maintaining a clean core, which involves keeping the central system free from custom modifications. The exam may assess the ability to implement clean core strategies effectively while ensuring system integrity and performance.

SAP Certified Associate - Implementation Consultant - SAP Customer Data Platform Sample Questions (Q49-Q54):

NEW QUESTION # 49
What type of endpoint connector can be created in the Connector Studio?

A. ODBC
B. REST
C. JDBC
D. RPC

Answer: B

Explanation:
The Connector Studio within the SAP Customer Data Platform is designed as a low-code/no-code solution that enables the creation of integrations with any REST platform or application. It allows users to create templates for a given REST API application, which can then be instantiated in the Application Library and polled at the required frequency. The Connector Studio supports the creation of both inbound events and outbound actions specifically for REST applications in JSON format12.
Reference = The information is confirmed by the SAP Help Portal documentation on the Connector Studio12.

NEW QUESTION # 50
Which of the following triggers are supported in CX flows?
Note: There are 3 correct answers to this question.

A. Event occurrence
B. Action occurrence
C. Customer or group update
D. Audience activated
E. Segment membership

Answer: A,C,E

NEW QUESTION # 51
Which of the following are valid data processing reasons when creating processing purposes? Note: There are 3 correct answers to this question.

A. Legal interest
B. Consent
C. Data ingestion
D. Contract
E. Legal obligation

Answer: B,D,E

Explanation:
The SAP Customer Data Platform identifies several valid reasons for processing data when creating processing purposes. These include:
Consent: Processing based on the data subject's consent, typically obtained through agreements like terms of service or privacy policies.
Contract: Processing required to fulfill a contract, such as using a customer's address for product delivery.
Legal obligation: Processing necessary to comply with legal requirements.
These reasons ensure that personal data handling within the platform adheres to applicable laws and regulations, such as GDPR and CCPA, and aligns with the principles of data governance enforced by the platform.
Reference = This information is supported by the SAP Help Portal documentation on processing purposes within the SAP Customer Data Platform, which outlines the use cases and core concepts related to data governance enforcement1.

NEW QUESTION # 52
On which level of a B2B data model should a role (for example, Sales Manager or CEO) of a B2B customer be stored?

A. Customer Profile
B. Segment
C. Relationship
D. Group

Answer: C

NEW QUESTION # 53
Which of the following roles for console users are available in SAP Customer Data Platform? Note: There are 3 correct answers to this question.

A. Delegated Administrator
B. Marketeer
C. System Administrator
D. DPO Specialist
E. Customer Service Representative

Answer: B,C,D

Explanation:
The SAP Customer Data Platform provides various roles for console users to manage and interact with the platform effectively. The System Administrator role encompasses comprehensive platform administration tasks, including user administration. The DPO Specialist is responsible for managing processing purposes and ensuring compliance with data protection regulations. The Marketeer role focuses on engagement strategies and managing customer segments, activities, and CX flows. These roles are designed to cater to different aspects of customer data management and platform operations. Reference = This information is sourced from the SAP Help Portal, which details the roles and permissions associated with the SAP Customer Data Platform1.

NEW QUESTION # 54
......

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